Terms & Conditions

You must make all cancellation and amendment requests using the "My Account" facility on the Car Park Travel Lyon website or by emailing Car Park Travel Lyon on the published email address. If you make a cancellation or amendment request verbally, over the telephone or directly to a Parking Provider, your request will not be actioned. When you make a cancellation request using the "My Account" facility, your request will be actioned automatically and the cancellation notice period (defined as the time between your indicated vehicle drop-off date/time and the time Car Park Travel Lyon is aware of your cancellation) is calculated from the time the cancellation request is made. If you email your cancellation request, it can only be actioned during office hours and the cancellation notice period will be calculated from the moment when Car Park Travel Lyon actually processes the cancellation request. Customers are therefore advised to carry out cancellation requests using "My Account".

Cancellation notice period:

  • More than 24 hours before the vehicle drop-off date/time: Full refund
  • 24 hours or less before the vehicle drop-off date/time: No refund

Please note that the following cases will not be refunded:

  • Onward travel changes (including cancelled flights, cruises, train travel etc.): No Refund. It is your responsibility to remain informed of any onward travel changes and to adjust your timetable accordingly, informing Car Park Travel Lyon of any relevant changes. Car Park Travel Lyon will not be held accountable if your onward travel changes (e.g. if your flight, cruise or train is cancelled) and you will not be entitled to a refund.
  • Missed shuttle bus: No Refund. Shuttle bus timetables, where applicable, are available on the Car Park Travel Lyon website and on booking Vouchers provided. It is your responsibility to be aware of shuttle bus operating hours and any scheduled timetables.
  • Missed Meet & Greet driver: No Refund. It is your responsibility to provide accurate meeting times and to inform the driver of any changes, with adequate notice. Should information about the meeting points not be provided on the Car Park Travel Lyon website or on your booking voucher, it is the customer’s responsibility to obtain this information from the car park operator.
  • In the event of parking at another car park due to late arrival: No Refund
  • In the event of parking at another car park due to not finding the booked car park: No Refund. Directions are included in all booking vouchers and are readily available from Car Park Travel Lyon with a valid booking. It is your responsibility to ensure you have your booking voucher and direction details with you when you travel.
  • Lack of booking voucher: No Refund. Booking vouchers are sent out automatically by email and SMS. Should your booking voucher fail to be delivered, it is your responsibility to contact Car Park Travel Lyon and ensure you obtain the relevant details.
  • Unused parking days: No refund is available for unused or partially used bookings.
  • Non-accepted vehicle type: No Refund. It is your responsibility to find out which vehicle types can be accommodated, either within the specific car park information provided or by contacting Car Park Travel Lyon.

1. Car Park Travel Lyon acts as a booking agent only and therefore all responsibility and liability for all vehicles lie with the car park, hotel or meet and greet service ("Parking Provider") reserved. You agree that you are making a booking through Car Park Travel Lyon for online booking agency services only, and the supply of car parking is made by the Parking Provider to you directly when you arrive at the pre-booked location. The Parking Providers are independent companies and not agents or employees of Car Park Travel Lyon. Car Park Travel Lyon is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. Car Park Travel Lyon has no liability and will make no refund in the event of strike, force majeure or other causes beyond its direct control, and it has no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.

2. Car Park Travel Lyon monitors prices to offer the best value for money. Prices can go up as well as down due to seasonal special offers. All prices shown are for pre-booking online and the prices quoted by Parking providers are inclusive of any applicable VAT (or local country equivalent) chargeable in the provider's country and include any and all other applicable taxes unless otherwise indicated. There are no payment charges regardless of the method of payment used.

3. Booking and Cancellation Procedures

  • 3.1 Bookings made through the Car Park Travel Lyon website generate booking vouchers automatically upon completion of a booking. A booking however is not a guaranteed place. Car Park Travel Lyon may cancel a booking if the Parking Provider advises that they are not able to fulfil this booking. A full refund will be given in this circumstance.
  • 3.2 Please make sure you have directions and instructions for the service you have booked, as well as the Parking Provider's telephone number, and details of the entry and exit procedures. It is your responsibility to obtain valid directions before departing - any missed bookings, flights or other problems arising from your failure to obtain valid directions will not be refunded by Car Park Travel Lyon.
  • 3.3 If you are charged a higher price than that confirmed on your booking voucher by the Parking Provider because you do not follow the correct booking procedure, entry or exit procedures or you fail to present your booking voucher, Car Park Travel Lyon will not be able to obtain refunds on your behalf.
  • 3.4 Transfers may be included in the prices given on Car Park Travel Lyon, but please check the Parking Provider details listed on the website or contact Car Park Travel Lyon before placing your booking to confirm this.
  • 3.5 A minimum stay applies at some car parks. Should you wish to stay for fewer days, you can, but the cost of the minimum duration will be payable. Any prices quoted will include the minimum stay charge.
  • 3.6 Per day prices may vary according to the date, length of stay, vehicle drop-off date/time and vehicle pick-up date/time.
  • 3.7 Depending on the Parking Provider and product you have selected, you may have to leave your vehicle keys with Parking Provider staff. The Car Park Travel Lyon website will state where this applies. If this is the case, you must ensure, before leaving your vehicle with the Parking Provider, that it is in a roadworthy condition and that it has all applicable regulatory requirements (e.g. insurance) in place. The Parking Provider in this case reserves the right to move your vehicle within or outside of the car park by driving or otherwise to such extent as the Parking Provider, or its employees, may at their discretion think necessary for the efficient arrangement of its parking facilities at the car park, in emergencies or to avoid accidents or obstructions. Should the Parking Provider's drivers need to take your vehicle on the public highway, the Parking Provider's drivers should be fully insured by the Parking Provider for this purpose, however, customers should verify this themselves.
  • 3.8 All parking is subject to the terms and conditions of the individual Parking Provider. It is your responsibility to request the Parking Provider's terms and conditions upon arrival.
  • 3.9 Any input errors resulting in the Parking Provider’s drivers being kept waiting, or late arrivals by customers, may result in an administration charge, payable to the driver immediately.
  • 3.10 High-sided or wide vehicles: Not all car parks can accommodate oversize vehicles, vans, campervans etc. and, if accepted, there may be an extra charge. Unless specified within the car park information provided on Car Park Travel Lyon, any bookings for standard parking are valid only for small-average sized cars. If a vehicle does not fit into this category, it is the customer’s responsibility to select the appropriate vehicle type on the booking form, or, if not available, to contact Car Park Travel Lyon before booking. Car Park Travel Lyon will not accept refund requests for any supplement charged at the car park if the appropriate vehicle type is not specified when booking, or if the vehicle type cannot be accepted by the Parking Provider.
  • 3.11 Car Park Travel Lyon advises customers to arrive at the car park with plenty of time to continue their onward travel.
  • 3.12 All vehicles are parked at the customer's risk. In the event of any complaint, claim or dispute (e.g. if a vehicle should suffer damage whilst left with a Parking Provider, or should a vehicle, or any of its contents, be lost whilst it is left with a Parking Provider), the customer must deal directly with the Parking Provider concerned. Under no circumstances will Car Park Travel Lyon take any responsibility for such an event. Any claims for loss or damage to vehicles or in relation to the quality of the service provided should be made to the Parking Provider. Car Park Travel Lyon will, on request, provide contact details for the Parking Provider. This does not affect your statutory rights as a consumer.
  • 3.13 ParkCloud Ltd (t/a Car Park Travel Lyon) does not charge for amendments or cancellations; however some car park services apply administrative costs and fees. Where this applies, it will be stated at the time of booking and on your email booking voucher notification
  • 3.14 Some Parking Providers advise that their services are non-refundable and / or non-amendable purchases. Where this is applies, it will be stated at the time of booking and on your email booking voucher notification.
  • 3.15 All parking services are subject to the terms and conditions of the individual Parking Provider. It is your responsibility to request the Parking Provider's terms and conditions upon arrival.

4. The Car Park Travel Lyon website contains hyperlinks to websites operated by third parties. Car Park Travel Lyon does not control such websites and will not be held responsible for their content, or for any breach of contract, or any intentional or negligent action on the part of such third parties which result in any loss, damage, delay or injury to you or your companions. Car Park Travel Lyon is not responsible for the accuracy of opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by Car Park Travel Lyon. Inclusion of any linked website on the Car Park Travel Lyon website does not imply or constitute approval or endorsement of the linked website by Car Park Travel Lyon. If you decide to leave the Car Park Travel Lyon website to access these third party sites, you do so at your own risk. All rules, policies (including privacy policies) and operating procedures of websites operated by third parties will apply to you while on such sites. Car Park Travel Lyon is not responsible for information provided by you to third parties.

5. All content of the Car Park Travel Lyon website is copyright © ParkCloud Ltd All rights reserved. Other product and company names mentioned herein may be the trademarks of their respective owners. Images on the Car Park Travel Lyon website are incorporated for viewing purposes only and may not be saved or downloaded in any format. Any customer reviews featured on the Car Park Travel Lyon website do not represent the opinions of Car Park Travel Lyon.

6. The information, software, products, and services published on the Car Park Travel Lyon website may include inaccuracies or typographical errors. In particular, Car Park Travel Lyon does not guarantee the accuracy of, and disclaims liability for, inaccuracies relating to the information and descriptions of the parking, hotel and other travel products provided on this website (including, but without limitation to, photographs, lists of amenities, general product descriptions, etc.), much of which is provided by the respective suppliers. Any ratings displayed on this website are intended only as general guidelines, and Car Park Travel Lyon does not guarantee the accuracy of the ratings. Changes are periodically added to the information herein. Car Park Travel Lyon and/or its respective suppliers may make improvements and/or changes on this website at any time. Car Park Travel Lyon and/or its respective suppliers make no representations about the suitability of the information, products, and services contained on the Car Park Travel Lyon website for any purpose and the inclusion or sale of any products or services on the Car Park Travel Lyon website does not constitute any endorsement or recommendation of such products or services by Car Park Travel Lyon. Car Park Travel Lyon, and/or its respective suppliers hereby disclaim all warranties, terms and conditions with regard to this information, software, products, and services, including all implied warranties, and conditions, of suitable quality, fitness for a particular purpose, title, and non-infringement. The Parking Providers are independent companies and not agents or employees of Car Park Travel Lyon. Car Park Travel Lyon is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. Car Park Travel Lyon has no liability and will make no refund in the event of strike, force majeure or other causes beyond its direct control, and it has no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority. Car Park Travel Lyon and its suppliers will not be liable, under any cirumstances, for any indirect, incidental, punitive, special, or consequential damages arising out of or in any way connected with the use of the Car Park Travel Lyon website, or with the delay or inability to use the Car Park Travel Lyon website, or for any information, software, products, and services obtained through the Car Park Travel Lyon website, or otherwise arising out of the use of the Car Park Travel Lyon website, (including, but not limited to, loss of use, data, profits, savings or opportunities), whether based on contract, strict liability or otherwise, even if Car Park Travel Lyon and/or any of its suppliers have been advised of the possibility of damages. Car Park Travel Lyon and/or its respective suppliers shall be liable for direct loss arising out of the use of the Car Park Travel Lyon website, whether based on contract, strict liability or otherwise, up to a maximum of the total value of the transaction under which the claim arises for any one event or series of connected events. These terms and conditions and foregoing liability disclaimer do not affect your statutory rights as a consumer.

7. You agree to defend and indemnify Car Park Travel Lyon, its affiliates, and/or its respective suppliers and any of its officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including, but not limited to, reasonable legal and accounting fees, brought by third parties as a result of:

  • (a) your breach of these terms, conditions and notices or the documents referenced herein;
  • (b) your violation of any law or the rights of a third party; or
  • (c) your use of the Car Park Travel Lyon website.

8. As a condition of your use of the Car Park Travel Lyon website, you warrant to Car Park Travel Lyon that you will not use the Car Park Travel Lyon website for any purpose that is unlawful or prohibited by these terms, conditions, and notices.

Car Park Travel Lyon is a trading style of ParkCloud Ltd, registered in the UK under number 6557569.

Cancellation Policy

You must make all cancellation and amendment requests using the "My Account" facility on the Car Park Travel Lyon website or by emailing Car Park Travel Lyon on the published email address. If you make a cancellation or amendment request verbally, over the telephone or directly to a Parking Provider, your request will not be actioned. When you make a cancellation request using the "My Account" facility, your request will be actioned automatically and the cancellation notice period (defined as the time between your indicated vehicle drop-off date/time and the time Car Park Travel Lyon is aware of your cancellation) is calculated from the time the cancellation request is made. If you email your cancellation request, it can only be actioned during office hours and the cancellation notice period will be calculated from the moment when Car Park Travel Lyon actually processes the cancellation request. Customers are therefore advised to carry out cancellation requests using "My Account".

Cancellation notice period:

  • More than 24 hours before the vehicle drop-off date/time: Full refund
  • 24 hours or less before the vehicle drop-off date/time: No refund

Please note that the following cases will not be refunded:

  • Onward travel changes (including cancelled flights, cruises, train travel etc.): No Refund. It is your responsibility to remain informed of any onward travel changes and to adjust your timetable accordingly, informing Car Park Travel Lyon of any relevant changes. Car Park Travel Lyon will not be held accountable if your onward travel changes (e.g. if your flight, cruise or train is cancelled) and you will not be entitled to a refund.
  • Missed shuttle bus: No Refund. Shuttle bus timetables, where applicable, are available on the Car Park Travel Lyon website and on booking Vouchers provided. It is your responsibility to be aware of shuttle bus operating hours and any scheduled timetables.
  • Missed Meet & Greet driver: No Refund. It is your responsibility to provide accurate meeting times and to inform the driver of any changes, with adequate notice. Should information about the meeting points not be provided on the Car Park Travel Lyon website or on your booking voucher, it is the customer’s responsibility to obtain this information from the car park operator.
  • In the event of parking at another car park due to late arrival: No Refund
  • In the event of parking at another car park due to not finding the booked car park: No Refund. Directions are included in all booking vouchers and are readily available from Car Park Travel Lyon with a valid booking. It is your responsibility to ensure you have your booking voucher and direction details with you when you travel.
  • Lack of booking voucher: No Refund. Booking vouchers are sent out automatically by email. Should your booking voucher fail to be delivered, it is your responsibility to contact Car Park Travel Lyon and ensure you obtain the relevant details.
  • Unused parking days: No refund is available for unused or partially used bookings.
  • Non-accepted vehicle type: No Refund. It is your responsibility to find out which vehicle types can be accommodated, either within the specific car park information provided or by contacting Car Park Travel Lyon.